iCTI –Call Monitoring and call popup Solution

iCTI – is a call monitoring solution to track all incoming, outgoing, missed calls for a set of extensions. It supports integration with almost all the latest telephone systems. The solution also support integration with CRM \ ERP \ Database \ Excel files to get a call popup with the details of the caller. You will get the popup on the computer screen when the phone rings.

Features

Monitor Inbound, Outbound, Missed calls
Call popup for incoming calls
Integration with telephone system
Integration with CRM \ ERP \ Database \ Excel files Reports of visitors with exit, entry details
Login for each users to monitor their performance and to get call popup
Dashboards with reports
Easy tracking of missed calls
Report scheduling to get emails with reports
Option to update the action taken for each missed calls
Option for integration with other solutions
Option for SMS Alerts/

iCTI –Call Monitoring and call popup Solution

Monitor Inbound, Outbound, Missed calls

Call popup for incoming calls

Integration with telephone system

Features