iContact is an application designed for call centers. It is a product basically made for the call center manager \ supervisor to manage and monitor the call statistics and agent performance
Features
IVR Work flow with Text to Speech
Call Queuing
Skill based routing
Call Dispositions
Reports and Dashboards
Multiple Live dashboards for live monitoring
State of the art Agent Interface
SIP based architecture
Supports integration with all leading PABX- Telephone systems
Built in CRM Module
Supports Integration with 3rd party CRM \ ERP \ Database solutions
